The operator split it in one test: WAV is fine, MP3 is not. The MP3 path is the
only one that resamples — 16 kHz up to 32 kHz, because the encoder emits broken
frames at MPEG-2 rates — and it did so by averaging neighbouring samples.
That is an upsampler in name only. Every component at f is mirrored to
16 kHz − f, and the test measures the mirror just 7 dB below the wanted signal:
a second copy of the whole spectrum. On speech it adds brightness; on receiver
noise, which is broadband, it lays a second noise floor over the top of the
band. Hence "a hiss that is not the QRM, louder than the voice" — and hence its
absence from the WAV, which resamples nothing.
Zero-stuffing plus a 63-tap windowed sinc at the old Nyquist puts the image
56.8 dB down instead of 7, at a cost measured in microseconds against the MP3
encode that follows. Two tests pin it: the image suppression, and that the level
is unchanged — a fix that quietly halved every recording would be a second
surprise on top of the one being repaired.